Privacy Policy

At Al Zahra Blooms, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services. We comply with applicable data protection laws including the General Data Protection Regulation (GDPR) and other relevant legislation to ensure your rights are respected and your data is handled securely.

Information We Collect

We may collect personal information that you voluntarily provide to us when using our site or engaging with our services. This information may include your name, contact details, delivery and billing addresses, payment information, and any other data necessary to process your orders or inquiries.

How We Use Your Information

Your personal data is used solely to provide and improve our services, including processing orders, delivering products, responding to customer service requests, and sending relevant communications such as order confirmations and updates. We may also use your data to comply with legal obligations or to protect the rights and property of Al Zahra Blooms.

Legal Basis for Processing

We process your personal information based on your consent, contractual necessity, legitimate interests in providing and enhancing our services, or to comply with legal obligations.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business, for example, delivery partners and IT service providers, strictly under confidentiality agreements. We may also disclose information if required by law or to protect our legal rights.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve functionality. You can manage your cookie preferences through your browser settings. These technologies do not collect personal information beyond what you provide.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable law, you have the right to access, correct, update, or request deletion of your personal information. You may also object to or restrict certain types of data processing and request data portability. To exercise these rights, you may contact us in writing at our physical address provided below.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

International Transfers

Personal data collected through our platform may be processed within UAE or transferred to other countries where our service providers operate. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our site, and your continued use of our services constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us in writing at:

We are committed to protecting your privacy and ensuring a safe online experience when you choose our services.